Common questions and support documentation

Most Popular Articles

• How do I ship with Dry Ice?
• How do I schedule a UPS pick-up or drop-off?
• How does the Comprehensive Perishable Protection [Full Coverage] policy work?
• How does shipping with Local Couriers work?
• How are shipping costs determined?
• How do I fulfill orders and send tracking to my e-commerce store?
• How do I import/export orders, products, or customers?
• What are Accessorial Charges/Fees?
• How does the Box Packing Algorithm work?
• What is the dIfference between balance and available balance?